SIPSE customer experience management solutions seamlessly link your service points together by queuing customers and gathering data at each step. As soon as a customer walks though the door, the system begins to monitor and direct them. As a result, managers have a complete overview of the service areas, which enables them to generate statistics that can assist them with achieving their organizational goals
Real Time Statistics
SIPSE includes a statistical report interface which allows managers to generate and analyze reports to improve operational efficiency.
Customer Flow Management
SIPSE software manages the entire customer experience, from the time they arrive at your site, to the completion of their “transaction” to post-service analysis.
Appointments and Mobile Apps
With SIPSE customers can make an appointment online, check in via a kiosk on site, receive communications and alerts via mobile apps and SMS messages, and even rate their experience on a handheld device before they leave the environment.
Integrated video monitors alert customers when it is their turn for service. The monitors can display information such as wait times, public announcements, entertaining content, and advertisments, all of which are proven methods to shorten perceived wait times.
Our products are completely customizable and will satisfy any need. Here our some of our configurations;
The basic SIPSE configuration consists of a customer journey software showing the current attended customers and a ticket printer connected to a PC near the reception area. It is ideal for smaller office spaces without losing any of the core features of the solution.
The advanced SIPSE configuration consists of a customer journey software showing multiple customers being attended at different areas of your business in a customizable template, a touchscreen ticket printer kiosk for a better customer experience and a web based software portal.
The standard SIPSE configuration consists of a customer journey software showing the current attended customers, a touchscreen ticket printer kiosk for a better customer experience and a web based software portal used to view and manage all customer activities in your business.